Latest Headlines


UST Global opens new centre in Manila

Plans to hire 1,000 IT Professionals in next 12 months

Xerox completes $6.4bn acquisition of ACS

Combination to create $22m global firm for business process and document management

Ness Technologies inks $11m outsourcing contract with Israel's Ministry of Immigrant Absorption

To operate and maintain the ministry's IT systems including applications, infrastructure systems, communications and workstations

DataArt Forges Strategic Partnership With MP Capital

DataArt, a New York-based software development company, has formed a strategic partnership with MP Capital to deliver technology solutions to the capital markets industry in EMEA.

Indian IT-BPO exports to reach $50bn, says Nasscom

Expects exports to increase by 13-15% in FY 10-11

Boston Options Exchange Selects Firm58 To Automate Billing Processes

Boston Options Exchange Group (BOX), an all-electronic equity options market, has selected Firm58, a Chicago-based provider of financial management software, to automate its billing processes.

Genpact Q4 revenues up 5% to $296.9m

Operating margin decreases to 18.4% from 20.8%

Indian IT-BPO exports to reach $50bn, says Nasscom

Expects exports to increase by 13-15% in FY 10-11

Intelenet opens new BPO facility in Poland

To enhance near shore capabilities in Europe

Intelenet opens new BPO facility in Poland

To enhance near shore capabilities in Europe

WNS appoints new CEO

Keshav Murugesh plans to focus on top line growth, customer centricity, operational and financial metrics, and driving innovation

Suncorp Renews Business Processing Contracts With Unisys

Genpact acquires Symphony Marketing Solutions

Capgemini to acquire Swedish procurement technology firm IBX

Syntel appoints new CEO, President

RiverFront Investment Appoints Citi As Separately Managed Accounts Outsourcer

Trinity Portfolio Advisors Selects FundQuest

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Comments & Opinion

Q&A with Greg Gianforte

Steve Evans talks to the founder and CEO of hosted CRM vendor RightNow Technologies about why hosted is better, and how his company can compete with SaaS poster child Salesforce.com.

Cloudy skies?

Jason Stamper looks beyond the ‘cloud computing’ hype to ask what it really is, and just as crucially, what it is not.

London 2012 IT: No Second Chances

15,000 athletes, 22,000 journalists, 70,000 volunteers and 94 Olympic venues. 3,500 technology specialists, 8,000 computers, a fixed deadline and the world watching. What could possibly go wrong? Jason Stamper reports.

Thought Leaders: running IT as a business

This white paper was written by Professor Paul P Tallon of the Sellinger School of Business and Management, Loyola College, Baltimore, for CBR on behalf of GlassHouse Technologies. It outlines the steps companies can take to treat storage as a service-orientated business, moving IT from being a cost centre to a value centre.

Teleperformance: contact center acquisition suggests outsourcing can thrive during recession

Teleperformance's recent purchase of a Dell in-house contact center in the Philippines highlights the fact that many companies are looking to contact center outsourcers as a means of reducing costs through the recession. Dell's decision to maintain service from the Philippines is good news for offshoring as a business model, and foreshadows a number of possible trends in the contact center space.

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