Latest Headlines


Ceridian survey shows rising outsourcing interest

Reflects outsourcing decisions are not being impacted by the economy or legislative changes

RCOM likely to outsource management of wired services

Alcatel-Lucent Managed Services seems to be the frontrunner to win the deal

HCL to provide IT services to Dr Pepper Snapple

To assist in application support and maintenance, end-user computing, integrated service desk and network management

Tech Mahindra forms alliance with Win

To develop Win’s new mobile platform

EDB receives outsourcing contract from StorStockholms Lokaltrafik

To offer network as well as capacity services for servers and storage

Fujitsu signs outsourcing agreement with Alliance Data

To assume responsibility for certain resources, assets, and facilities associated with the provision of services to Alliance Data

Outsourcing down, consulting hit hard at Accenture

Business pushes profit expectations on lower revenues

BT, Tata sign voice services agreement

To benefit from each others' networks and services

Firstsource signs outsourcing agreement with Idea Cellular

To help Idea manage growth in the service areas of two south Indian states

Accenture bags technology and application outsourcing contract from ESA

To support ESA’s Financial Management Reform programme

UBS rumoured to be selling BPO units

Operations in India and Poland to be divested?

Comments & Opinion

Cloudy skies?

Jason Stamper looks beyond the ‘cloud computing’ hype to ask what it really is, and just as crucially, what it is not.

London 2012 IT: No Second Chances

15,000 athletes, 22,000 journalists, 70,000 volunteers and 94 Olympic venues. 3,500 technology specialists, 8,000 computers, a fixed deadline and the world watching. What could possibly go wrong? Jason Stamper reports.

Thought Leaders: running IT as a business

This white paper was written by Professor Paul P Tallon of the Sellinger School of Business and Management, Loyola College, Baltimore, for CBR on behalf of GlassHouse Technologies. It outlines the steps companies can take to treat storage as a service-orientated business, moving IT from being a cost centre to a value centre.

Teleperformance: contact center acquisition suggests outsourcing can thrive during recession

Teleperformance's recent purchase of a Dell in-house contact center in the Philippines highlights the fact that many companies are looking to contact center outsourcers as a means of reducing costs through the recession. Dell's decision to maintain service from the Philippines is good news for offshoring as a business model, and foreshadows a number of possible trends in the contact center space.

BPO puts Sri Lanka on the global sourcing map

Sri Lanka is some way down the list of global sourcing locations, but its newly created outsourcing trade association believes that the country has the necessary attributes to become a leading center for business process outsourcing. Although the country has learnt much from India's success it must develop its own strengths and focus on attracting high-profile vendors over the next few years.

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