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Virtually there
The benefits of virtualisation are clear, although many industry experts believe the technology is let down by issues surrounding management. However, as Steve Evans reports, that criticism may no longer be valid due to recent developments
Services > Outsourcing and BPO > Features
Services > Outsourcing and BPO > Features
SD Shibulal: Man in a hurry
SD Shibulal, COO at Indian outsourcing giant Infosys, will soon step up to the role of CEO and lead the transformation to Infosys 3.0. Jon Bernstein talks to the man aiming to build 'tomorrow's enterprise'
Services > Outsourcing and BPO > Features
Services > Outsourcing and BPO > Features
Understanding the outsourcing jigsaw puzzle
The outsourcing market is growing. However, warns Gary Flood, before potential customers go down this route they should be aware the process requires much more than simply setting up a monthly payment system to your new partner
Services > Outsourcing and BPO > Features
Services > Outsourcing and BPO > Features
Cloud vs. business continuity: the great debate
Will cloud computing obviate more traditional business continuity and disaster recovery services?
Services > Outsourcing and BPO > Features
Services > Outsourcing and BPO > Features
Q&A with Karl-Heinz Streibich, CEO of Software AG
CBR speaks to Karl-Heinz Streibich, CEO of Software AG about business process excellence and the importance of leadership in difficult times
Services > Outsourcing and BPO > Features
Services > Outsourcing and BPO > Features
Q&A with Greg Gianforte
Steve Evans talks to the founder and CEO of hosted CRM vendor RightNow Technologies about why hosted is better, and how his company can compete with SaaS poster child Salesforce.com.
Services > Outsourcing and BPO > Features
Services > Outsourcing and BPO > Features
Cloudy skies?
Jason Stamper looks beyond the ‘cloud computing’ hype to ask what it really is, and just as crucially, what it is not.
Services > Outsourcing and BPO > Features
Services > Outsourcing and BPO > Features
London 2012 IT: No Second Chances
15,000 athletes, 22,000 journalists, 70,000 volunteers and 94 Olympic venues. 3,500 technology specialists, 8,000 computers, a fixed deadline and the world watching. What could possibly go wrong? Jason Stamper reports.
Services > Outsourcing and BPO > Features
Services > Outsourcing and BPO > Features
Thought Leaders: running IT as a business
This white paper was written by Professor Paul P Tallon of the Sellinger School of Business and Management, Loyola College, Baltimore, for CBR on behalf of GlassHouse Technologies. It outlines the steps companies can take to treat storage as a service-orientated business, moving IT from being a cost centre to a value centre.
Services > Outsourcing and BPO > Features
Services > Outsourcing and BPO > Features
Teleperformance: contact center acquisition suggests outsourcing can thrive during recession
Teleperformance's recent purchase of a Dell in-house contact center in the Philippines highlights the fact that many companies are looking to contact center outsourcers as a means of reducing costs through the recession. Dell's decision to maintain service from the Philippines is good news for offshoring as a business model, and foreshadows a number of possible trends in the contact center space.
Services > Outsourcing and BPO > Features
Services > Outsourcing and BPO > Features
BPO puts Sri Lanka on the global sourcing map
Sri Lanka is some way down the list of global sourcing locations, but its newly created outsourcing trade association believes that the country has the necessary attributes to become a leading center for business process outsourcing. Although the country has learnt much from India's success it must develop its own strengths and focus on attracting high-profile vendors over the next few years.
Services > Outsourcing and BPO > Features
Services > Outsourcing and BPO > Features
Does SaaS fit into the complex world of pharmaceuticals?
Software-as-a-service is one of the latest trends in the IT industry, but the new delivery model still has a way to go before it becomes pervasive in the life sciences. The need for customized and niche solutions in the sector makes it difficult for the model to be fully leveraged, and vendors should concentrate on targeting customer relationship management-type processes, rather than R&D.
Services > Outsourcing and BPO > Features
Services > Outsourcing and BPO > Features
CBR Thought Leaders Series: Beyond IT performance -- measuring true IT effectiveness
Why do traditional IT performance measures fail to tell managers what their real IT capability is – or how IT is serving business goals? Richard Williams and Gordon Miller of Procertis, an independent consultancy and Intellectual Property development company focussed on IT and business inter-relationships, investigate.
Services > Outsourcing and BPO > Features
Services > Outsourcing and BPO > Features
Raiffeisen International opts to outsource core systems development
Misys, in partnership with HCL, is to provide Austria's Raiffeisen International with outsourced resources to support core system development. Raiffeisen International is not the first financial institution to outsource core systems development, and Datamonitor believes its decision makes sense in light of market conditions. However, it remains to be seen quite how successful the strategy will be.
Services > Outsourcing and BPO > Features
Services > Outsourcing and BPO > Features
Contact center outsourcing vendors must take strategic view for BPO success
Contact center outsourcing providers are suffering from thinning margins and lower contract volumes as the economic downturn bites, leading to an increasing appetite for diversification into adjacent business processes. These vendors should look to move into higher value business process outsourcing areas and develop a more long-term strategic approach, without which they are unlikely to succeed.
Services > Outsourcing and BPO > Features
Services > Outsourcing and BPO > Features
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